Archive for March, 2010

31
Mar
10

The Seven Dollar Dent

Today I was out and about town. This morning I took my car to the mechanic for some passed due maintenance (Thanks Chronicles of EMS) Then this afternoon was I off to the good doctor (and family friend) for some passed due personal maintenance.   Then off to the office supply store, and a quick phone call to headquarters to enquirer about some new uniforms. All and all, I’d say it was a productive day. Yup… the well oiled machine of society was running smoothly… or was it?

On my home, I needed a phone number that had been emailed to me. I turned into the parking lot of a shopping mall to (safely) access the internet on my cell phone. On my way out of the parking lot, I noticed a homeless woman sitting on a wall near the exit. And there it was, the familiar feeling we all get. That uniquely human sensation brought on by a cocktail of guilt, remorse, empathy, sympathy, compassion, frustration, anger, helplessness, and denial. I don’t know what to call it, but it’s “that” feeling. Perhaps us EMS folks feel it a bit stronger then others do. The sight or thought of someone in need can at times wreak havoc on our caring nature. It urges you to do something while stabbing you in the back with the knowledge that it’s never enough.

As I got closer I could see she was in her late 30′s. she looked healthy enough, and had some luggage with her (Clean, new luggage.) She also had a large, detailed cardboard sign, “Homeless with two daughters”- I couldn’t read on… There was traffic behind me, so I had to pull out on to the street. I circled the block and went back.

It’s wrong. The well oiled machine of society was broken… It broke a long time ago, and no one seemed to care. “as long as my Iphone  doesn’t get scratched, and Starbucks doesn’t run out my triple shot ignorance late’ then all is good…” No, I’m sorry. It’s broken. “But that’s like why I go to Starbucks, because I care… Cuz like, their coffee is all free trade and stuff… I think… right?… what does free trade mean again?”  *head desk*

In a parking lot full of luxury cars, in a world enamored with money, and this woman had nothing. After working in any branch of emergency services, you become intimately aware of society’s dirty truths that it wishes you didn’t see. The drugs, the violence, the corruption, and the injustice. Because of that, you become quickly skilled in reading people. She was not a drug addict, or a prostitute, or mentally ill (not that any of that should matter) she was a person.  I’ve had coworkers argue that, “I bust my but all day picking up bums. They are not getting my money or time when these boots come off.” Yes, on duty you have a legal responsibility to these people. But what about your human responsibility? The human responsibility that lead  you to this job in the first place…

In my wallet I had seven dollars cash. Seven dollars that was left over from money I had borrowed. It was her’s… I drove back to her corner of the lot and parked next to the Mercedes Benz she was near. “I want you to have this” I told her. She thanked me, and the society machine got a much needed drop of oil.  One thing I learned from my father was to give. He is a very generous man, even when he has little  him self.  He never told me I had  to be this way. He never explained its importance. As a child I would just watch him do it with grace and humility.

Seven dollars would not fix this woman’s problems, or fix society. But it made a dent. It showed this woman that someone cared. It set an example to everyone who watched and did not act. It made a dent… This is what we do, try and try, one little dent at a time. The sad truth is that after that, I saw at least a dozen more people who needed a dent.

I know the readers of this are compassionate people. We may have never met, but I know you. I encourage every one of you to go make dents, in what ever way you can. What am I saying… I know you make dents. I guess I’m saying don’t stop making dents, or even better make more.

This is what we do, try and try, one little dent at a time.

26
Mar
10

Partners

What is a partner? Is it just someone that happens to sit next to you when you’re on shift? Or is it something more?

I have worked with a lot of different  people, but very few do I call “partner”. To me a partner is someone who at times is a “Part” of you. Who you are comfortable with, who in a strange way is familiar to you. The kind of partner that gets your jokes, and who gets you. Someone who you can talk to all day and it never gets old.

A partner to me is a great friend, and a trusted professional. Someone you can learn from, and who you can teach. Someone who you can run a call with from star to finish without saying a word to each other because you just “know”.

I am thinking about all this because yesterday I had the great opportunity to work with one of my “partners” again. The one and only Tyler Baker. Tyler and I met some years back at a Fire Explorers meeting. I was working as an EMT at the time, and Tyler was just starting school. Now fast forward a few months later.  I was getting off shift at  Station 8 (AKA The Ocho) and who walks in?  None other then Tyler.

Some time later, my partner “Bobby” left for internship, and Tyler was welcomed over to B Shift. We were partners for almost a year, and in that short time had some unforgettable adventures. Tyler later left the company, Bounced around the county, moved 350 miles away, came back, moved four more times, went to paramedic school, married the girl of his dreams, and through all that we still managed to stay good friends. In fact we would still refer to each other as partner.

Tyler and I (the two in the middle) at the Universal Studios Fire.

** I don ‘t know why we all look so pissed off **

Now, it just so happens that over a year and a half since we last worked together, we both sign up to work standby at a motorcross track. Partners again… After finding all this out, it was decided that we would carpool out to the track. He drove us out in his ginormous Ford pick up (he’d say it’s not that big). We stopped to run a quick errand on the way and Tyler parked his truck on a red curb. I kindly reminded him that, “as normal as it seemed, and even though we were in uniform and driving a big Ford, we weren’t in a ambulance.”  We laughed, and that was that. Picking up were we left off as if nothing changed.

This is a partner. And this is just one example of the kind of great relationships this line of work can bring.  I have been blessed to have a career that I love so much, and to have had many wonderful partners to share it with. We really are one big family, and I see that more and more. As time passes, the more people you meet and the more places you travel, you begin to realize how small a community we are. In some ways it’s not surprising that Tyler and I were partners again,   it’s just one of those things I guess.

“It’s a small field. Be nice and respectful of everyone you come into contact with. You never know where a person is going to show up in your future. If you’re  nice, respectful and courteous to everyone, you have no worries about meeting again. ” -James J. Augusting, M.D

I would like to thank all my “Partners” for making the dream so much sweeter. Thank you for all the things you have taught me, and all the times we’ve shared. Thank you for the support, and the criticism. I don’t know where I’d be today without you.

Thank you Tyler Baker, Nareck Babbayan, Rex Duque, Brian Levine, and Ray Perez. I also would like to welcome all my future partners. I’ll give you a heads up, I have a some interesting qualities. But I think you’ll find them to be rather endearing.

Until next shift, Partner.

23
Mar
10

Maybe A Little Crazy

For some time now, I have exhibited some rather odd behaviors.  This has lead me to consider the possibility that I may be a little bit crazy.

Some examples of my possible craziness include:

I guess elderly peoples medical history while in line at the grocery store.

I look at strangers necks, arms and hands and get a  happy feeling when they have “good veins”

I yell obscenities at the television  during Trauma, ER and House… well House is “ok”.. sometimes.

I have  a Pavlovian response when I hear a pager go off.

I feel  strangely comfortable talking to drug addicts and “legit” crazy people.

I have a bright orange jump bag in my car for “just in case”

I know the door codes to hospitals all over the county, and which hospital cafeteria has the best french toast.

I instinctively turn and look when I hear a diesel engine, and for a moment are confused when I only see a pick up truck.

I feel a bit more comfortable when I have a pair of exam gloves in my pocket. Again, for the “just in case”

The list can go on and on but you get the idea. Some may say I’m burnt out, but that couldn’t further from the truth. I love what I do, and I could not imagine doing anything else. Every day I am excited to do more, to learn more and to be more. Maybe it’s just me?

I suppose I am a bit crazy. I mean we all are to some extent. But  what about you? What makes you crazy?

20
Mar
10

Don’t Just Do Something, Stand There!

Being a passionate provider, as I’m sure many of you are as well. We are drawn to this line of work because of a sometimes overpowering drive to do the best and the most we can for others. There are however times when doing the best for our patients means doing nothing.

This can be a difficult time for anyone put in this situation. We want to do all that we can, no matter what.  Sometimes we find ourselves in scenarios where we are unable to provide care do to safety issues, or at other times having reached the limit of what can be done in the field. Either way, in any situation the EMT or Paramedic is sometimes left feeling helpless, frustrated, and angry at themselves or at others involved. There is a lot of talk and research on the other, more commonly thought of job stresses. Things like, sleep loss, post traumatic stress, the time spent away from home and its impact on families and so on. But I see this occurrence as an equally significant, and yet less mentioned stress.

Some of us take patient outcomes very seriously, and we all like to be in control.  When put in a situation were things are out of our control, or there is nothing else that can be done, feelings of stress can soon follow. When feelings get out of hand, I see basically two behaviors. One having thoughts and feelings directed towards  our self, such as feelings of failure or inadequacies. The other being directed outward, such as blaming others for what happened.

Like other forms of stress, over time these feeling and behaviors will negatively effect your professional and personal life. Proper management and care must be taken in order to have a long and healthy career. I say this because I have experienced these feeling myself. I can remember arriving to shootings before the police, and having to wait a block or two down the street until the scene was secured. I could see the incident, I could tell that I was needed, and yet I couldn’t help. There were times when someone would run down the street to the ambulance pleading for us to help. Often they would not understand why we had to wait, and I would find myself feeling helpless and frustrated.

There have also been times when I’ve had to take care of someone who was very sick, and yet had nothing for them. Again, more feeling of helplessness and frustration. I found this to be a common scenario when I was an EMT Basic while waiting for ALS to arrive. Even still, as an ALS provider there are times when you cant fix the problem. And what you do have to treat the patient, may actually do more harm then good.

It’s important to be rational about these situations. And to come to terms with your limitations, and to work with them the best you can. Remember that on calls of a hazardous nature like violent crimes, and HazMat, that the safety of yourself and your partner or crew is vital. I know you have heard it before, but I can not stress it enough. You can not help anyone if become a patient yourself. As hard as it may be sometimes, just stop. Stop and wait for the scene to be safe. Your grand kids will thank you for it.

Also, be honest with yourself about your limitations. Now prehospital care has made huge advances in a relatively short period of time. But as much as we can diagnose and treat in the field, very little of that is definitive care. And very often just getting the patient to the hospital is still the best treatment we have. I know that statement may go against what many progressive system are working towards. Like alternative transport and treat and release protocols, but its true. Despite what your ego may tell you, you are not a superhero. And being a good clinician not only means knowing what to do, but also knowing what not to do.

There are of course other situations when no treatment is the best treatment. Like when honoring a Do Not Resuscitate order, or having to triage a Mass Casualty Indicant. The decision to stop or withhold treatment can be a difficult one, even when you know it’s the right one.

Remember why you do this, and that you do make a difference.

Be well my friends, I promise you  it’s all worth it.

An episode of the GenMed show was inspired by this post, and recorded soon after. To listen to the show click here

12
Mar
10

My First Time

It was late morning on a weekday in August, and It was my second shift with my new partner Bobby. The day was going rather slow, and we had only had one call so far. It wasn’t very serious, and after we cleared the hospital we were sent to post at Lucy’s  panadería.  The assignment was not for any pastry purposes but rather district coverage. Lucy’s was the half way point between our response area, and that of our sister station to the north. When ever coverage got low, you could guess someone would end up at Lucy’s.

“chrrrr 802?” the radio crackled. Bobby keyed up the mic “802 at post.” “chrrr 1455 Bridgetown on a fall at south end commercial in the dealer lot, code 3. ”   Bobby answered back “802 en rout.” He looked at me and said “do you know that is?” I pointed up the street  “Over there a ways”  as started flipping through the map book. “just get going, I’ll find it.” This was bobby’s first day driving, not ever, but the first on our shift, and he was still learning the area. He started the ambulance and headed north up the street in the direction I had pointed.

I found the address ” Bridgetown is coming up, it will be the second major  intersection.  Make a right and we’re almost there” “got it” Bobby said. “chrrr’ dispatch was back, “802, updated info your call  is now a full arrest.” “copy” I said back. Bobby sped up some ” do you think it’s legit?” he asked. “maybe…. here’s Bridgetown, make a right” We turned  “ok slow down some, I don’t think its too far… let me look” I said.  Bridgetown was a large street occupied primarily by car dealerships and industrial type companies. Judging by the dispatch info I’d be looking for some mix of the two…. fun.

“Wait there it is!” I shouted and pointed as we drove past. “Ahhh! sorry” Bobby said as he made a some what dangerous U-turn. We parked near the front gate just as a fire engine came around the corner. Bobby took out the gurney and through a backboard on it, as I grabbed the jump bag and swung the defibrillator over my shoulder. We walked in and were met by a man who lead us past some commercial vans and trucks to the patient. I know the whole the time he was talking to me, but honestly I never heard one word. I Stopped abruptly when I got to the patient. He was in his late 20′s, laying supine next to a ladder. He had a large hematoma to the left side of his forehead, and the sleeves of his shirt and his hands looked black and burnt. The aluminum ladder stretched up a lamp post with exposed wires at the top.

Now Bobby and the firefighters were at my side. Are the wires still hot? Do we go in? Is it safe? were all questions running through our minds. “screw this!” a firefighter said. “He’s not touching the ladder.” He put on his turnout gloves, grabbed the patients shirt collar and pulled him some yards away from the lamp post.

We all ran up and I felt for a carotid pulse… he was in arrest. I cut of his shirt and a firefighter started chest compressions. Bobby got the defibrillator ready and put the pads on. I moved to the patients head and dropped in an oral airway. With his head between my knees to hold C-spine, I was able to get in two breath with a bag valve mask before checking the monitor. “he’s in V-Fib, we’re gona shock.” Everyone stepped back and we defibrillated. I took over compressions as Bobby and Bearto, a Firefighter/Paramedic stated an IV and intubated. Another rhythm check and  “Damn!” he was in Asystole. I continued CPR and a round of epinephrine and atropine went in. We checked his rhythm and he was back in V-fib. Another shock and Bobby and I switched, with him on compressions and me ventilating.

Now, when one is  ventilating an intubated patient with a BVM whilst CPR is in progress. There is a rather distinct “squelchy honking” noise that is produced by the pop off valve of the BVM. This “space goose” of a matting call is caused by air being trapped in the lungs, and by the increase of intrathoracic pressure  due to chest compressions. The ResQPOD is a great device  to handle such an issue. Needless to say we did not have one. anyway, back to the story.

While ventilating and hearing the familiar “honk” there was a breath that went in without resistance. And then another. “Wait.. Hold compressions” I said, thinking maybe the tube was dislodged. Just then the patient’s chest rose and fell on it’s own. “I think he’s breathing” I said. I felt a pulse and the monitor read sinus tach at 130bpm. “Holy crap it worked” I said in almost disbelief, “lets get moving”

We got him packed up and in C-spine,  I held on to the tube so as not to lose it for real this time. We loaded the patient up, and Bearto and I got in the back. I sat in the jump seat at the patients head to mange his air way. He was breathing at around six a minute on his own and only needed assistance and monitoring. Bobby was driving, and between breath I’d turn and yell directions to the hospital up to the cab. We were about five minute from the ER, and when we got there he still had a strong pulse and was now breathing at ten a minute on his own. Reports were given, test were ordered and teams were assembled. Bobby took the gurney and I left to do my paperwork.

Later that day we were back at the same hospital, and learned that our patient had survived and was now in ICU. For the next two shifts that week we visited him in the ICU. We then had a few days off, and heard that he had been discharged with expectations to make a full recovery.

This was not my first cardiac arrest, or my first critical call. It was my first save. A real honest to god save, where the patient walked out of the hospital healthy as if nothing happened. This was also Bobby’s first save, and I’m glad we were able to share that amazing experience together.

Bobby and I would stay partners for the next two years. And that day set the tone for the kind of  calls we would face together.

It was my first, but it will not be the last.

06
Mar
10

Low Cost, Low Risk Strategies For EMS 2.0

Lately I have been having a lot of discussions with fellow EMS providers and the general public about the state of health care, and the delivery of EMS in this country. The opinions expressed in these conversations are as varied as the individual, but one thing remains the same. “There has to be a better way.”

When doing some research on the subject, I was frankly overwhelmed. If you search for information concerning health care reform, public opinion or pros vs cons. You’ll be met with a mountain of research, pseudo research, statistics, projected statistics, public polls from three different news agencies with three different results, propaganda and conspiracy theories.

In the pursuit of better health care and delivery of EMS the debate is ginormous, the hurdles are tall, and the road is long. But there is a better way. There are in fact many ways. The United Kingdom, Canada, The Netherlands, New Zealand and Aulstralia are just a few examples of countries that provide health care and EMS differently and arguably in some ways better then the United states. I do not know what the best way to provide health care and EMS is. Every system has it’s good points,and it’s bad. But I do know there is a better way.

As it stands right now. No mater how much education, training and specialized equipment we possess, we are left with one option to deliver care.  Take the patient to the Emergency Room. Now on paper that makes sense. We are an emergency service that responds to emergency calls. Naturally we should transport to emergency departments.

The reality is that many of our patients are not in a state of emergency. That is not to say that they are not in need of care, they are. Often they are in need of a lot of care, just not the care that is available at the emergency room, or in the back of the ambulance. What this means is that we are not providing appropriate care. And as long as we continue to do so, we are  causing a huge disservice to the patient, the ER, the EMS system and are contributing to the problem.

“Oh, and by the way. Can I have $1500 for the ride I gave you to that inappropriate facility where you did not get your problem corrected? Thanks very much and feel free to call us back anytime”

*                    *                    *

There is a better way. And there will be change. It wont be next month or next year, it may not be for many years. But there are ways you can start providing better care, and help to get the EMS 2.0 ball rolling a bit faster.

  • Provide your patients with resources. Online and in the ER are lists of community resources like homeless shelters and food banks, free and low cost clinics, mental health services  and counseling, detox/rehab centers and 12 step groups and more. Make copies of these lists and keep them in the ambulance. When you have a patient “in need” provide them with a copy of the list, and take the time to explain the other options that are   available. Of course never refuse transport, and reassure them that the ambulance will always be there. But reiterate that there are other services that may be able to help them more appropriately. A good time to do this is during transport when you have a private “teaching” moment with the patient
  • Provide monthly or bi-monthly free community health screenings. Partner up with a local hospital or urgent care clinic and hold the event in their parking lot. Other great places are schools and community centers. Along with the health screenings, give a short talk about health and safety. And teach the signs and symptoms of things like heart attacks and strokes. Why not go one step farther and teach basic CPR. It’s all about compressions, and a lay person doesn’t need a paper card from the AHA to do compressions.  What this does is it puts EMS into the community and back on peoples minds.
  • Show the Chronicles of EMS to everyone. Show it to the medical field and the public alike. Show them that there is another way, show them that the current system is broken. the status quo remains not just because of the fear and reluctance to change, but also because many people are unaware of the problems and their possible solutions.
  • Educate the public, and start a petition. explain to patients (stable and non emergent) the limitations of the current EMS and health care system. Explain that there are other places in the world that do things differently and have more flexibility to provide appropriate care.  Ask them “If I could take you somewhere other then the ER or provide  more and or different care and service, would you want that? Where would you like to go? What would you like me to be able to do for you? Collect the signatures and take them to your chiefs, hospital administrators, medical directors, representatives, and  politicians.

These are just a few ideas. and I am sure you can think of some more strategies that may be better suited for your system and community.  Please feel free to share your ideas, and things that you or your agencies are doing to provide better care and advance the profession.

04
Mar
10

GenMed Podcast and CoEMS

Well the Chronicles of EMS train just keeps on chugging. Only less then a month after the premier in San Francisco and days before it’s east coast premier in Baltimore at EMS Today, CoEMS is the topic on everyone’s mind.

This week I was a guest on the GenMed Show Podcast to talk  about CoEMS, Social Media and EMS, and what all this means for our profession. I had a great time on the show chatting with host  Natalie Quebodeaux about our experiences at the premier, and where the momentum of CoEMS might lead our profession.

You can read my personal account of the San Francisco premier HERE and then follow it up with the PODCAST.




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